How do you resolve conflicts?

Thomas-Kilmann Questionnaire: conflict resolution styles

The following sentences refer to conflict or negotiation situations. For each pair of sentences describing possible reactions, mark the sentence A or B that is either the most characteristic of your behaviour or the one that is more likely.

Sentences may repeat.

A. There are times when I let others take responsibility for solving the problem. B. Rather than negotiating contentious issues, I try to highlight the issues on which we agree.

A. I try to find solutions which are a compromise. B. I try to take all of the concerns of both sides into consideration.

A. I am usually firm in pursuing my goals. B. I might try to soothe the other person’s feelings and preserve our relationship.

A. I try to find solutions which are a compromise. B. I sometimes sacrifice my own wishes for the wishes of the other person.

A. I constantly seek the help of others in working out a solution. B. I try to do what is necessary to avoid unnecessary tensions.

A. I try to avoid making myself uncomfortable. B. I try to make my position the winning one.

A. I try to postpone solving the problem until I have some time to reflect on it. B. I give up some points in exchange for others.

A. I am usually firm in pursuing my goals. B. I try to get all concerns and issues immediately out in the open.

A. I believe that differences are not always worth worrying about. B. I put some effort into achieving my goal.

10.

A. I am usually firm in pursuing my goals. B. I try to find solutions which are a compromise.

11.

A. I try to get all concerns and issues immediately out in the open. B. I might try to soothe the other person’s feelings and preserve our relationship.

12.

A. I sometimes avoid taking a position which might cause a controversy. B. I will let others have some of their positions if they let me have some of mine.

13.

A. I propose a middle-ground solution. B. I insist that my ideas be implemented.

14.

A. I present my views and ask the other about theirs. B. I try to show them the logic and benefits of my position.

15.

A. I might try to soothe the other person’s feelings and preserve our relationship. B. I try to do what is necessary to avoid unnecessary tensions.

16.

A. I try not to hurt the other person’s feelings. B. I try to convince the other person of the merits of my position.

17.

A. I am usually firm in pursuing my goals. B. I try to do what is necessary to avoid unnecessary tensions.

18.

A. If it makes the other person happy, I will allow them to keep their views. B. I will let others have some of their positions if they let me have some of mine.

19.

A. I try to get all concerns and issues immediately out in the open. B. I try to postpone solving the problem until I have some time to reflect on it.

20.

A. I try to immediately work through our differences. B. I try to find a fair balance between wins and losses for both sides.

21.

A. In future negotiations, I will try to take the other person’s wishes into account. B. I always favour discussing the problem directly.

22.

A. I try to find the middle-ground between mine and their position. B. I demand my wishes be respected.

23.

A. I very often try to fulfil all of the wishes of both sides. B. There are times when I let others take responsibility for solving the problem.

24.

A. I would try to accommodate the other person’s wishes if their position seems very important to them. B. I try to get the other person to settle for a compromise.

25.

A. I try to demonstrate the logical benefits of my behaviour. B. In future negotiations, I will try to take the other person’s wishes into account.

26.

A. I propose a middle-ground solution. B. I very often try to fulfil all of the wishes of both sides.

27.

A. I sometimes avoid taking a position which might cause a controversy. B. If it makes the other person happy, I will allow them to keep their views.

28.

A. I am usually firm in pursuing my goals. B. I constantly seek the help of others in working out a solution.

29.

A. I propose a middle-ground solution. B. I believe that differences are not always worth worrying about.

30.

A. I try not to hurt the other person’s feelings. B. I always share the problem with the other person so we can solve it together.

A Few Words About Your Results: Please remember, this is a developmental tool for self-reflection, not a psychometric diagnosis. Your result is a “snapshot” of your preferences, which can be influenced by your current mood, experiences, or context (e.g., professional vs. private life). For your privacy, none of your answers or results are saved anywhere. This means that after closing or refreshing this page, your results will be permanently lost. If you’d like to keep them, we recommend taking a screenshot.

How do you resolve conflicts?

Thomas-Kilmann Questionnaire: conflict resolution styles

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