Agnieszka Kropacz

Coach, Trainer, Facilitator, ICF ACC coaching certification

Professional profile

An experienced trainer, coach, team manager and a leader of many innovative development projects for business.

In her business and managerial practice, she participated in large acquisition and consolidation processes (Netia SA), supported the organization as an Organization Effectiveness (OE) Consultant, managed a change facilitation team (OE Team) and currently designs change support processes for business clients,providing them with knowledge and practical experience in the area of: supporting managers and teams during mergers and acquisitions, building teams after changes, implementing a new organizational culture.

She effectively implemented change projects for our clients – designing and delivering dedicated activities for managers and teams, as well as developing the competences of managers and employees in managing themselves and others in change.

Is an expert the implementation of development programs. Has many years of experience as an internal consultant cooperating with management staff at various levels of the organization (N-1, N-2, N-3, team and project leaders). Supports managers and teams in increasing their effectiveness, taking into account human emotions, relationships and motivations, as well as their potential resulting from strengths and talents.

She is a trainer of managerial skills and leadership behaviours. When implementing processes, she combines her coaching approach with training elements. With her extremely positive energy in the training room, he can engage participants in an interesting way – both in stationary and online workshops. She also has experience as an academic lecturer – she conducted original workshops at the Poznań University of Economics as part of the “Managerial Coaching” courses.

Works in Polish and English.

Areas of specialization

Change management, building commitment and motivation in the process of change
Carrying out changes in the area of organizational culture
Preparing managers for a new role in the organization – on-board coaching
Facilitation of team meetings
Group and team coaching
Leadership and management (development of participatory leadership)
Manager Academy (First Time Manager, development of managerial competences, change-promotion)
Building a culture of feedback and feedforward
Employee Experience in the hands of a leader
My development path (individual development plan, workshops for teams) / Development conversations - developing others)
Personal and team effectiveness (including empathy, emotional intelligence, resilience, power of trust, authority and personal brand)
Building engagement in a hybrid work environment
Communication focused on appreciation, cooperation, building relationships, communication strategies
Agreement-building communication / effective communication based on NVC
Coaching and mentoring management style (manager as mentor, coaching tools of a leader)
Development dialogue in business
Mentoring programs
Development of talents and strengths (individually and as a team)
My Development Path (a program aimed at developing personal potential)
Customer service standards, building and maintaining relationships with customers, difficult conversations, assertiveness
Sales and upselling in development processes based on customer relations
Train the Trainers training – preparing trainers for their role in development programs
Building and integrating teams, team workshops based on engaging simulations and games (including in the area of cooperation, communication, diversity, negotiations, sales, project management, team building and conflict resolution)
Action learning - workshops and "problem solving" sessions, good practice sessions
Diagnostics – Reiss Motivation Profile Certification (Motivation 3.0)
AC/DC and feedback sessions as part of development processes

Education, accreditations, professional credentials

International Coach Federation - ACC level certification
Kingmakers™ Academy: Professional Coaching (preparation for PCC certification)
Kingmakers™ Experiential Learning Trainer - a school for business trainers
Certified CoachWise Coach™ - CoachWise Equipped™.
Action Learning School, WIAL Poland - certified Action Learning coach
Master of games and workshop simulations (Ignifer Labs)
Leadership Development Intensive (LDI) - Scherer Leadership International
Organizational Effectiveness Consultant (OE) - Scherer Leadership International
Reiss Motivation Profile, Master level certification - diagnostics in the area of intrinsic motivation
Academy of Process Oriented Psychology (POP)
Intra school of trainers (within SWPS)
M.A. in Psychology - School of Social Sciences and Humanities (Warsaw)

Professional experience

2017 - present - Trainer, Coach, Kingmakers™ Consultant
2015 - present - Board member and co-founder of K2 Art Team Sp. z o.o.
2020 - 2021 - Skillscrafters brand manager (Kingmakers group).
2012 - 2015 - Organizational Effectiveness Coach-Coach, OE Team Consultant, OE Team Leader, Netia
2010 - 2012 - Head of Training and Quality Customer Service Department, Netia.
2002 - 2010 - Trainer of the Customer Service Training Department, Netia.

Selected Customers by industry

CONSTRUCTION/REAL ESTATE: Cushman&Wakefield
PHARMACEUTICAL/MEDICAL: Bayer, Ascensia, Boston Scientific, Sanofi, Polpharma Biologics, Polpharma
FINANCIAL: Aviva, BNP Paribas, BOŚ, mBank, BZ WBK, Citi Handlowy, ING Bank Slaski, Santander, PZU, RBS (NatWest), Uniqa, Volkswagen Financial Services, Total Money
FMCG / RETAIL: Rossmann, Wedel, Danone, KP Asahi, JTI Polska.
IT/TELCO/New Technologies: CC Porter, Netia, PLAY, SafeKiddo, ESRI, Speedapp
CONSULTING: CMS, Deloitte, Allen&Overy, Goodwill Impuesto, Adecco, AON, KPMG
MEDIA: Agora
MOTORIZATIONAL: Flixbus, Mercedes Benz
PUBLIC SECTOR: Marki City Hall